Terms & Conditions

Terms & Conditions

1. General Information

These Terms and Conditions ("Terms") govern the use of the towing services provided by [Your Company Name] ("Company," "we," or "us") in Jubail, Saudi Arabia. By using our towing services, you agree to abide by these Terms.

2. Service Availability

Our towing services are available 24/7 in the Jubail area and surrounding regions, subject to availability and weather conditions. The Company reserves the right to decline service based on safety concerns or unforeseen circumstances.

3. Service Fees

The fees for towing services will depend on the nature of the service (e.g., emergency, long-distance towing), the type of vehicle, and the distance traveled. A detailed quote will be provided prior to service, and payment will be due upon completion of the service.

4. Payment Methods

We accept payment by cash, credit/debit cards, and mobile payment options. Payments must be made in full upon completion of the service unless otherwise agreed.

5. Vehicle Condition and Liability

Customers are responsible for ensuring that their vehicle is in a safe condition for towing. The Company is not liable for any damages to the vehicle that result from faulty or improper loading, such as issues with the vehicle’s brakes, steering, or tires, unless it is caused by negligence on our part.

6. Customer Responsibilities

• Location Information: The customer must provide accurate and complete details about the vehicle’s location.
• Vehicle Ownership: By requesting towing services, the customer affirms that they have the legal right to request towing for the vehicle.
• Clear Access: The customer is responsible for ensuring that the vehicle is accessible for towing and that no obstacles hinder the towing process.
• Safe Environment: The customer must ensure that the environment around the vehicle is safe for the tow truck and personnel to operate.

7. Towing Limitations

• Non-Drivable Vehicles: If the vehicle is inoperable or damaged, the Company may assess the safety of towing and may refuse service if it is deemed unsafe to tow.
• Items Inside the Vehicle: The Company is not responsible for any personal items left in the vehicle. Please ensure that your vehicle is free of valuable items before towing.

8. Insurance and Liability

While we take every precaution to handle your vehicle with care, we are not responsible for damages resulting from unavoidable accidents, traffic conditions, or other unforeseen events during the towing process. Our company is insured for towing-related services, but customers are encouraged to carry their own insurance for added protection.

9. Cancellation Policy

Customers may cancel a towing request at no charge up to [specific time] prior to the scheduled service time. If the customer cancels after this period or the service is in progress, cancellation fees may apply.

10. Indemnification

By using our towing services, the customer agrees to indemnify and hold [Your Company Name] harmless from any claims, liabilities, damages, or losses arising out of or related to the towing service, including but not limited to property damage, personal injury, or accidents.

11. Force Majeure

The Company will not be liable for failure to provide towing services due to circumstances beyond its control, including but not limited to natural disasters, accidents, severe weather conditions, or strikes.

12. Dispute Resolution

Any disputes or claims arising from the use of our services will be governed by the laws of Saudi Arabia. In the event of a dispute, both parties agree to attempt to resolve the matter through negotiation or mediation. If the matter cannot be resolved, it may be brought before the competent courts of Jubail, Saudi Arabia.

13. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on our website or shared with customers, and the revised Terms will become effective immediately upon publication.

14. Contact Information

For any questions or concerns about these Terms and Conditions or our services,